The thing about starting new jobs is, you have to unlearn your old one, and learn the new.
In my case, with the new job, there is A LOT to learn. I thought, at the bank, that there were a lot of new things to get. This time, I'm with a start up software company. I have to learn the software, and all the software that it interacts with. And I have to be knowledgeable and confident and help other people with their issues.
I really thought it would be a piece of cake. Boy was I wrong!
On the plus side, I learn something new every day. And there are times, when I help a customer, and they are happy, that it's all I can do to stay in my chair, and not go dancing around the room, which, scares the dog.
Days like today are a little more difficult. I had my first coaching today. And it was a great learning moment. But man, I felt like awful. I will be better. I think I did do better! Until I had another moment where I didn't come across as knowledgeable enough. And it kind of killed my evening a little. I don't really want to go to bed and then get up and have to contact that customer again. Even though I will. Because the issue is not solved.and I had already fucked up by not calling him in the allotted time. I hadn't even realized he was on my list.
Because I want to excel. And I want to help people, not waste their time.
But most of all, I want to keep my job. I want to keep it and be fantastic at it. I LIKE my job. I like the people I work with. I like our customers. Even the ones who complain because those are the ones that help me learn to be better. I like the company and what they stand for. I like being a part of a team that is known for being excellent. I don't want to let them down.
I will be better.